Questions guests ask
The questions guests really do ask, answered without detours. If yours is not here, telephone us — we answer within an hour.
Are the spa tickets really included in the price?
Yes. The rent includes COMBO+ tickets for up to 6 people. Each person has 2 entries a day into any open riviera — twice into the same one if you prefer, morning and afternoon. You do not buy the tickets separately and you pay nothing extra for them.
Why is there no price list on the site?
Because it would be wrong. The price depends on the dates and the number of people, and the tickets are always inside it. Rather than an approximation that would mislead you, we send the exact price for your dates — usually within an hour.
How do I pay?
We confirm the booking when we receive a 15 % deposit. The balance is due no later than 14 days before arrival. Payment is by credit card or bank transfer.
What about cancelling?
Up to 14 days before arrival you can move the deposit in full to another free date, and changing the date within that window is free. If you cancel less than 14 days before arrival there is no refund, because the spa tickets have already been bought. There are two exceptions: force majeure with proof, and a replacement guest. The terms are stricter than for ordinary accommodation precisely because of the tickets — which is why they are written here plainly.
What is paid separately at reception?
Tourist tax of €2.50 per night for adults and €1.25 for children aged 7–17, plus a one-off registration fee of €2.50 for the whole stay for everyone over 7. Children under 6 and disabled guests with proof are exempt. Sauna, massages and the extra activities in the complex are also paid separately.
How many people is the apartment for?
Up to 6. There is 40 m² indoors and 32 m² of covered terrace. The tickets are for up to 6 people however many of you come.
Is this a mobile home?
No. It is a brick-built house with new insulation, not a prefabricated mobile home. It stands at the edge of the settlement with a large private lawn, not in a row.
How far are the pools?
500 m, a 6–7 minute walk. Because you have 2 entries a day, many older guests find two visits of an hour work better than one of three — with a rest in the apartment in between.
What about accessibility — are there steps, a threshold, a grab rail?
Those details are deliberately not on this site, because we have not verified them, and a wrong figure is worse than none for an older guest. Telephone us and we will describe the entrance, the bathroom and the walk to the pools exactly. This is one of those questions it is only fair to answer in person.
Can I bring my dog?
Yes, pets stay free with no extra charge. Please tell us in advance. The rules of the complex apply for the pools and the shared areas.
Do I need an account?
No. This site has no log-in, no password and no account. You write an enquiry or you call — that is all. You never type card details anywhere on this site.
Can I have an invoice for my company?
Yes. Say so when you book and we will issue it. All prices include VAT.
Do you speak my language?
English, German, Italian, Croatian and Slovenian. You can also write on WhatsApp if that is easier than a call.
What is the shortest stay?
Usually 2 nights. Send an enquiry for exceptions — sometimes it can be done.